“The something else: was self-awareness. Or rather: the absence of it. Priya was brilliant at reading clients — the empathy component, which we'll cover later — but she was: blind to her own emotional states. She didn't know: that her jaw clenched when a team member missed a deadline. She didn't know: that her email tone shifted from professional to icy when she was stressed. She didn't know: that the silence she deployed after a disappointing presentation was: experienced by her team as punishment.”